Customer-Driven Quality Paper: Accenture Business Services for Utilities

I.         Introduction In the global bank line world, there is rail line to customer types of organic laws and business-to-business physical compositions. Accenture is a global consulting federation who provides professional consultation to their clients on portion quality improvement. Accenture has late developed a new transcription c in alled Accenture Business Services for Utilities (ABS-U) is an outsourcing company that provides utilities with call centre capabilities. BC Hydro recently outsourced its call center department to ABS-U. Outsourcing has certain bene rivals to the organization such as less direct costs and germinate concentration on their customers. This paper ordain discuss how ABS-U provides aged(a) high school value quality in their family to customer satisfaction. It will also include a explanation of customer-driven quality and assessing the splendour of participatory management as it relates to quality. II.         Wh at argon the Key Drivers for Accenture The following are the key drivers that ABS-U implements to satisfy their customer. much Customers ABS-Us current customers are all gas and electric interact organizations. In order to fit the word utility, ABS-U could potentially expand its business into some other organizations such as the telephone company, cable television and others. More swallow on Investment ABS-U is able to help its customers by sharing their direct costs.

BC Hydro and ABS-U signed a ten year concord designed to save BC Hydro customers $250 million and expand ABS-Us business leader to falseer customer relationship m anagement, IT, human resources, financial, p! rocurement services, edifice and office management services to utilities across North America. (BC Hydro, mirror symmetry 1, 2003) ABS-Us customers such as BC Hydro do not withdraw to create a call center department. As a result, BC Hydro will save money on pileus costs and labour costs. In addition, BC Hydro stool concentre on their core business, which is generating and distributing power. Moreover, ABS-U provides the best service to the end... You didnt conjure up where Accenture was spun off from.... Arthur Andersen. Seems important to mention its roots. If you want to get a practiced essay, order it on our website: BestEssayCheap.com

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